We were making offers, bonuses, and promotions based on what felt right, but there wasn’t an actual system behind any of it. We didn’t even have an employee handbook or policies. Every month it felt like the rules were changing because there wasn’t anything documented. We now have processes, a system to manage how employees are performing, accountability tools, compensation structures, policies, and role clarity across the businesses. People know what they own and what they’re responsible for. They know what decisions they can make without asking permission. People aren’t sitting around waiting for me anymore, which is a game changer.
Sarah · Owner · Multi-Unit Restaurants

